Who We Are
Our Essence
Du Monde Plateau is a community-focused healthcare practice transformation coaching agency that helps strengthen outpatient service line sites through operational process improvement, business development and enhancing the patient experience.
Our Mission
Our mission is to increase patient access to community-driven healthcare providers nationally, through the expansion of existing community health centers, private practice and health systems ambulatory care sites.
Our Goal
With over 10 years of ambulatory care transformation leadership expertise, we provide your organization with the right management tools to make your day-to-day operations more efficient and profitable, while improving patient quality care. We help guide your team to solve problems and create impactful results.
Areas Of Expertise
Process Improvement
Our transformation coaches will analyze your practice operations in advising on how your organization can enhance the patient experience, increase profitability efficiently and save money by instituting effective workflows. With your help, we will identify the highest-value opportunities, focus on the most critical challenges, and create a strategy that will set you up for success.
Patient Access
We utilize unique techniques to master your scheduling process to improve faster date appointment availabilities while reducing wait and cycle times to better tend to your patients.
Population Health
By establishing KPI benchmarks, and creating a strategic population health structure, we'll provide your team with the tools to manage large modality-specific patient demographic more effectively.
Digital Health & Revenue Cycle
We'll comb through your digital health systems (EHR, scheduling tele-health & billing) to maximize it's capabilities in helping you provide the best care possible, while creating road maps in identifying revenue that you could be leaving on the table.
Clinical Business Intelligence
Referral Management
Data drives performance! We have the experience to create a foundation to package and utilize your data as a road map to your success. Continuous coaching of your team's personnel in developing high-level core competencies on data analysis and incorporating those tools to enhance their day to day functions.
We help expand your reach by growing partnerships with fellow community providers to increase referrals for your practice. Our work also anchors strategies to efficiently manage your referral process by eliminating gaps between new patient visits and improving your appointment's efficiency.
How We Work With Our Clients
Practice Assessment
For a complete picture of the current state of your practice, we will conduct a 3 day on-site visit assessment to meet with providers and staff to assess your practice's operational structure. Additionally, we will provide a two-week baseline data analysis process on your organization's performance.
Launch Kick Off Presentation
Following baseline site visits and data analysis, we'll meet with your team (virtual or in-person) to go over findings, growth opportunities, and discuss the next steps in assigning participants for our weekly performance meeting sessions.
Weekly Performance Improvement Meetings
One of our transformation coaches will facilitate weekly meetings with your team around weekly performance, data analysis/trends, strategic planning, and mapping out best practices.
What To Expect
Robust Operational Structure
Expect your clinic/practice operations to be highly organized and efficient in managing your patient volume while maximizing your resources for growth. As a result, you'll be more profitable for long-term planning in better serving your community. We also provide your team with the proper tools to boost new patient referrals weekly.
Improved Patient Experience
Increase in patient satisfaction by adding transformative workflow processes that are built to enhance the patient experience and eliminate gaps with patient care.
Collaborative Engagement
Our services create an environment where all voices within your staff are brought together throughout our weekly engagements to identify bottleknecks and ways to improve processes while providing quality care. It takes a village!
Utilization of Government Resources
Opportunities to take advantage of CMS and other government-based resources to help expand your practice(s) with guidance on application proposals and workflow implementation.
Cultural Impact
Winning results and collaborative work fosters positive cultural impact both within the confines of your practice(s) and demographic. Happy staff leads to satisfied patients, which creates positive outcomes. With this in mind, you'll have a more significant imprint within the communities you serve and possibly beyond!
Giovanni Macenat, MHA - Principal,
Practice Transformation
Du Monde Plateau, LLC
New York, NY
Meet Giovanni
Giovanni is a transformative healthcare leader with over a decade of experience specializing in reshaping health systems based ambulatory care networks, FQHCs and private practices. His remarkable ability to drive innovation and inspire change, coupled with his unparalleled talent for collaboration across all levels of staff and leadership, serves as his superpower in creating a profound and lasting cultural impact.
With a passion for community well-being and a commitment to enhancing access to exceptional outpatient care, Giovanni founded the practice transformation coaching agency Du Monde Plateau. His impact extends beyond local borders, as his visionary leadership, collaborative spirit, and ability to unite diverse teams drive substantial change in healthcare practices and systems nationwide.
In his crucial role as Deputy Operations Director for the New York City Mayor's Office COVID-19 Test & Trace Corps, Giovanni redesigned and oversaw COVID-19 testing operations for all 1,700 NYC public schools, shaping international best practices, subsequently contributing to the safe reopening of the city.
As the former Associate Director for Ambulatory Care at NYC Health & Hospitals, Giovanni spearheaded the development of system-wide best practice models for the nation's largest municipal healthcare delivery system, consistently surpassing productivity targets, optimizing patient access, revenue cycle and reducing no-show rates. His visionary approach and strategic collaborations with McKinsey & Company led to the successful implementation of groundbreaking business models that continue to set industry benchmarks. Moreover, he improved operational workflows at Maimonides Cancer Center while serving in the role of Administrative Director in the Hematology Oncology Faculty Division, leading to an impressive 50% increase in new patient appointments within five months.
Giovanni continues to set out as a driving force for positive transformation, establishing the highest standards of excellence within the industry.
Preserving Our Communities
Our Origin
The communal nature of human life has provided substance, guidance, and comfort for generations. Though our communities are diverse, it is our common heritage that continues to hold us together.
Community Engagement
Meaningful, inclusive community engagement is essential, even critical, to community well-being. Building on the ideas of empowerment and participation, our well-being involves participating meaningfully in all aspects of one’s life.
Investing Back
Giving back to our community serves to preserve cultural habits, traditions, and expectations for building and maintaining social prosperity.
Current State: Community Health
Excerpt from "Federal Medicaid "Unwinding" Could Cause Community Health Centers to Lose Care Capacity For as Many as 2.1 Million Patients Nationwide."......
"A new report from the Geiger Gibson / RCHN Community Health Foundation Research Collaborative examining the financial and patient care impact of unwinding Medicaid’s continuous enrollment policy finds that up to 2.5 million community health center (CHC) patients could lose their Medicaid coverage once continuous enrollment ceases. This could, in turn, trigger a loss of $1.5 billion to $2.5 billion in patient revenue, which amounts to between 4% and 7% of national total health center revenue." Ku and and researchers. "Federal Medicaid "Unwinding" Could Cause Community Health Centers to Lose Care Capacity For as Many as 2.1 Million Patients Nationwide." GW Public Health., 19 Jan. 2023,https://publichealth.gwu.edu/content/federal-medicaid-could-cause-community-health-centers-lose-care-capacity-many-21
Excerpt from "How the Loss of Black-Owned Doctors’ Offices May Worsen Health Disparities"......
"Today, the loss of minority-owned physician practices can make it even more difficult for minority patients to access affordable, quality healthcare, and will likely widen health disparities" - Cambell-Oparaji. “How the Loss of Black-Owned Doctor’s Offices May Worsen Health Disparities.” Rutgers Today, 24 Sept. 2020, www.rutgers.edu/news/how-loss-black-owned-doctors-offices-may-worsen-health-disparities.
